| Product | Category | No. of reviews | Average Rating |
|---|---|---|---|
| John Lewis | Department Stores | 49 | 5.0   Write your review |
| John Lewis | Home & Garden / DIY Shops | 1 | 8.0 Write your review |
Review by
Guest.
on 19th Dec 2008
User Rating : 2
Respect :
0
Item: John Lewis
I found the service to be unreliable and experienced poor communication. 3 out of 3 named day delivery orders failed to be delivered on the correct day. I had to chase this up myself on each occasion and was reimbursed by small amount for huge inconvenience and disappointment
Would NOT recommend for sending ...
Guest.'s full review | 59 words
Review by
poppyma
on 1st Dec 2008
User Rating : 1
Respect :
0
Item: John Lewis
The fridge from John Lewis was damaged on receipt and after MANY phone calls by us the best they could offer was that a service engineer would call at some time between 9 and 5 on a weekday meaning we would have to take time off at our expense with no guarantee that the problem would be fixed and no fridge!
I am disappointed in this shop that used to have a GREAT reputation. As well as the above, it took over 30 mins for us to be served and the shop did not look in any way busy. I ...
poppyma's full review | 119 words
Review by
Guest.
on 6th Nov 2008
User Rating : 2
Respect :
0
Item: John Lewis
We paid £600 for a samsung tv a month ago. I had to ring tech dept as the picture doesn't seem correct, every one is short and fat. Assistant told me that it is because I am viewing analogue (I found this not very helpful) If I want an engineer to call out and it is not a fault I will be charged £35! During the course of the conversation I mentioned that I could have got it cheaper, so he told me to go to store with proof and they would refund difference. After taking printed ...
Guest.'s full review | 189 words
Review by
tommo2006
on 19th Oct 2008
User Rating : 1
Respect :
0
Item: John Lewis
We asked for a new buggy to use with a buggy board. We needed something that folded down very small. We were shown the buggy that folded down the smallest and bought that and a buggy board.When I got home and fitted the buggy board I discovered that the board being fitted meant that the buggy wouldn't fold down properly. When I contacted John Lewis Customer Service I was told that because I had strapped a buggy board to the buggy I had invalidated any warranty. They wouldn't ...
tommo2006's full review | 164 words
Review by
kjp1949
on 9th Oct 2008
User Rating : 0
Respect :
0
Item: John Lewis
I ordered a TV, DVD player, stand and Scart cable from John Lewis Direct. None of which were delivered when specified. In fact I had 4 deliveries. The DVD player was left outside in the rain. The stand was the wrong one and John Lewis would not change it (I made it fit). The TV went wrong and it took me many phone calls and several weeks before it was repaired. The TV has now gone wrong again and I have now made numerous calls to customer service and finally an engineer is scheduled for a week ...
kjp1949's full review | 105 words
